Terms and Conditions
Effective Date: November 5, 2025
Introduction & Acceptance
Use of Ecovoltra.com constitutes acceptance of these Terms. If you disagree, do not use the Site or place orders.
Orders & Acceptance
– All orders are offers to buy. We may accept, reject, or limit quantities at our discretion (including fraud screening, errors, regulatory limits, or logistics constraints).
– Title and risk of loss transfer when the shipment is tendered to the carrier unless otherwise stated in your order confirmation.
Quoted & Custom Products
– Lead times vary by complexity and sourcing; estimates are non-binding.
– May include multi-region/OEM components.
– Deposit may be required; after acceptance, Custom/Quoted orders are non-cancellable.
– Installation, commissioning, permitting, inspections, and utility interconnection are excluded unless expressly stated in a quote.
Pricing, Taxes, & Payment
– USD pricing; taxes, fees, duties, and shipping shown at checkout or on quotes where applicable. If we don’t collect tax, you are responsible for self-remittance.
– Payment due at checkout unless otherwise agreed in writing (ACH/wire or card). Any financing is offered by third parties, not in-house.
– We may correct pricing/typographical errors and cancel/refund affected orders.
– For FBA shipments, incremental fulfillment/oversize/storage surcharges may apply and will be disclosed at checkout or on your quote.
Shipping, Delivery, & Inspection
– Shipping terms are FOB origin (EXW/FOB equivalent) unless stated otherwise.
– Delivery dates are estimates; we are not liable for carrier, supplier, customs, or Force Majeure delays.
– Inspect upon receipt; report visible damage within 3 business days and concealed damage within 7 business days.
– LTL/FTL deliveries may require appointments; missed appointments can incur re-delivery/storage fees.
Third-Party Fulfillment (FBA by Amazon)
– We sometimes use Fulfillment by Amazon (including Multi-Channel Fulfillment) to warehouse and ship orders.
– Amazon or its partners may act as shipper of record; carrier/FBA scans are deemed proof of shipment and delivery.
– Orders may ship in multiple boxes and from multiple facilities; carriers may be substituted to meet timelines/compliance.
– Risk of loss passes when tendered to the FBA carrier (or when available for pickup if you arrange your own carrier).
– You are responsible for accurate ship-to information; re-delivery, address correction, storage, and RTS fees via FBA are your responsibility.
– Certain hazmat/restricted goods may be ineligible for FBA and can be cancelled or re-routed at our discretion.
Refunds, Returns, & RMAs
– Standard products follow our policy on site.
– Custom/Quoted products are not returnable except for verified OEM defects.
– Returns require an RMA and original packaging; restocking fees may apply.
– FBA Returns: do not return to Amazon unless we provide an FBA return label. Unauthorized FBA returns or “refused delivery” may be rejected, delayed, and/or incur inspection, restocking, and return freight charges.
Installation & Safety
– Unless stated otherwise, products are sold hardware-only. Retain licensed professionals for installation, wiring, trenching, junction boxes, conduit, ATS/transfer switches, permits, and inspections.
– Do not use products in life-support, nuclear, or other mission-critical safety systems.
Warranties (OEM) & Disclaimers
– We are primarily a reseller; OEM warranties (if any) govern remedies and terms.
– To the fullest extent permitted by law, the Site and products are provided “AS IS”; all implied warranties (merchantability, fitness, non-infringement) are disclaimed.
Limitation of Liability
– No liability for indirect, incidental, consequential, special, exemplary, or punitive damages; no liability for lost profits, revenue, data, or business interruption.
– Our aggregate liability will not exceed the amounts you paid to Ecovoltra for the product(s) at issue in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limits; non-excludable rights remain unaffected.
Indemnification
– You agree to defend, indemnify, and hold Ecovoltra harmless from claims and costs (including reasonable attorneys’ fees) arising from misuse of products, non-compliant installation, violation of law, or breach of these Terms.
Intellectual Property
All Site content, trademarks, and materials are owned by or licensed to Ecovoltra and protected by law. No reuse, scraping, or reverse engineering without written consent.
Compliance, Export & Sanctions
You are responsible for compliance with all applicable laws, including export controls and sanctions. Do not export/re-export to embargoed persons or destinations.
Electronic Communications & E-Sign
Quotes accepted electronically, checkout confirmations, and email approvals constitute signed writings. You consent to electronic communications.
Governing Law & Arbitration
– Colorado law governs (conflicts-of-law rules excluded).
– Except where prohibited, disputes are resolved by binding arbitration administered by JAMS (or AAA if unavailable) in Denver County, Colorado, before a single arbitrator; the Federal Arbitration Act applies.
– Opt-out: within 30 days of first acceptance, email “Arbitration Opt-Out” with order number and contact details to [email protected].
Privacy & Fulfillment Data Sharing
To fulfill and deliver orders (including via Amazon FBA), we may share necessary order data (SKUs, quantities, ship-to name/address/phone/email) with logistics partners per our Privacy Policy.
Revisions
We may update these Terms at any time by posting a revised version with a new Effective Date. Continued use or orders after the Effective Date constitute acceptance.
Contact
Ecovoltra, LLC
225 Union Blvd STE 150
Lakewood, CO 80228
[email protected]
