Ecovoltra Refund and Return Policy and Shipping Policy

Last Updated: 6/21/2025

Overview

Ecovoltra is committed to transparency in shipping, return, and refund policies. Many of our products are custom-quoted, which means terms vary by order.

Shipping Policy

– Orders processed in 1–3 business days.

– Tracking and confirmation sent via email.

– Customers are responsible for correct addresses.

– Shipping via trusted carriers; rates calculated at checkout.

– Customs duties for international orders are the buyer’s responsibility.

– Domestic delivery: 3–7 days. International: 7–21 days (customs-dependent).

– Delays from force majeure are not covered. Contact us within 14 days if undelivered.

– Compensation for late delivery (e.g., store credit) is evaluated case-by-case.

Refund & Return Policy

– Items must be unused, in original packaging, with all materials.

– Custom orders are non-refundable unless defective.

– Return requests must be made within 30 days.

– RMA number and tracking required for returns.

– Refunds issued within 7–10 business days after inspection.

Exceptions

– Restocking fee (5%) may apply.

– Shipping costs are non-refundable unless due to our error.

– Lost return packages not covered—use trackable shipping.

Non-Delivery

– If tracking shows no updates for 15 days (US) or 30 days (Intl), you may request a refund or reshipment.

– Replacements may be kept even if original shows up later.

Dispute Resolution

Contact [email protected] first. If unresolved, internal resolution processes are available.

Contact

Email: [email protected]